Frequently Asked Questions
Everything you need to know about your Whitney Museum Shop experience.
What are your domestic shipping options and timeframes?
We offer standard, expedited, and overnight shipping via major carriers. Standard orders typically arrive within 5-7 business days, while expedited orders are processed with priority to arrive within 2-3 business days.
What is your return policy for online purchases?
If you are not completely satisfied, you may return your unworn or unused items within 30 days of receipt for a full refund. Please note that custom prints and final sale items are non-returnable.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping costs and delivery times vary by location and are calculated at checkout. Please be aware that customers are responsible for any local customs duties or taxes.
How can I ensure the authenticity of limited edition items?
All limited edition prints and exclusive artist collaborations come with a Certificate of Authenticity or are officially stamped by the Whitney Museum of American Art to guarantee their provenance.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I apply my Whitney Museum Membership discount online?
Absolutely. Members can sign in to their account to automatically apply their 10% discount to eligible items. If you haven't activated your online account yet, please use the email associated with your membership.